• SARS Tax Breaks as a legislative learnership benefit

    Many companies trading today aren’t aware of the benefits of learnerships or even that such skills and development programs go all the way back to 1962.

    The aim of such initiatives has always been to bridge the barrier to opportunities that the unemployed experience due to skills shortages.

  • BPeSA industry survey bodes well for entry-level contact centre learnerships

    Based on a recent proposal rolled-out by industry association BPeSA, a profile of respondents encompassing companies, staffing-solutions agencies and training stake-holders show that a once prevailing demand for experienced callcentre consultants is fast in decline.

    The callcentre industry is one of a few to have enjoyed bourgeoning job-creation when most saw a dwindling demand in the wake of the recession - its placements were doubled in the 100 000 positions filled during a five year run-up to the global economic downturn.

  • Ten things to look for in a learnership partner

    Having an ongoing learnership program yields many rewards for the companies involved, and these range from increments to the Broadbased Black Empowerment Equity rating, SARS tax-breaks of up to R50 000 per learner per anum, as well asreduced overhead costs and sundry considering that a typical learner costs a third of what an entry-level staff member does –the former having the advantage of having been trained on reasoning skills, customer service and communication skills, to skim through a few learnership benefits.

  • Why Learnerships play such a crucial role in Skill-Retention and Attrition

    The scourge of good, solid experience in the workplace and job market in general is attrition, and the callcentre industry is no exception when it comes to this. Walk into any corporate callcentre setup and the agents gracing monthly-target notices in cafeterias are the same ones making a move to the neighbouring company while the coffee’s still hot in the pot; and for what you ask...better working shifts, perhaps; better hourly-rates –you bet!

  • Learnerships make business sense

    It is an irony that companies struggle to find quality staff while there are millions of youth without jobs. Right from the first democratic elections, government has realised that it required a new approach to reduce unemployment. The country needed to roll-out training on a massive scale to benefit the large number of jobless youth in waiting. Learnerships have been a buzz-word ever since.

  • Tap in to skills development training

    While many South Africans earnestly predict an imminent end to the global recession that also took its toll on this country at the tip of the African continent, some people are taking a more pragmatic approach. Some businesses are doing better than others; some are closing their doors, and still others are looking for new ways to reinvent themselves in the hope of surviving the ongoing economic crisis.

  • Learnerships pay dividends!

    South African government incentives for broad-based black economic empowerment have encouraged companies to invest in skills development training for existing staff as well as new recruits. Companies that have the infrastructure and capital to fund customised skills training can apply for limited upfront cash grants and qualify for tax rebates once training is complete.

    The Skills Development Act of 1999 laid the foundation for education and training to occur in a format that could be monitored and controlled by Government.

  • Professional Contact Centre Agents influence customer relationships

    Companies with a large customer base need good frontline staff. In the past, that term was used to refer to neatly dressed, well-groomed receptionists, secretaries and enquiries staff. The first telephone contact people made with a company was through its hopefully well-spoken switchboard operator/s. Now, that has all changed.